BMG Music Service: FAQ


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Welcome to Customer Service!

Please review the following list of questions. The answers are just a click away.


	Using the Website
		How do I become a member?
		What are the advantages of using the website?
		How do I listen to sound clips?
		Can I download your online catalog?
		How do I know what my sale offer is?
		What does the BizRate.com Customer Certified Medal signify?

	General Membership Questions
		Explain the whole deal to me. Do I really get free music? What about commitments?
		Are your CDs as good as the ones I can buy in the store?
		Why don't you offer all of the popular selections and artists?
		Why don't you have all the latest releases?

	Orders, Shipments and Returns
		How long will it take for my order to arrive?
		What is your return policy?
		How do I know if you received my order?
		How do I know when my order was shipped?

	Customer Service
		I'm having trouble becoming a member. What should I do?
		I live outside of the United States and its territories. Can I become a BMG Music Service?
		Why don't I always receive return correspondence when I email Customer Service?
		Will you provide my email address to other companies?
		Will you provide my postal address to other companies?
		Does the site protect the membership information I provide?
		My child is under 13. What protection is offered if my child submits personal information to bmgmusic.com?
		What are the terms and conditions of being a member of BMG Music Service?

	Contact Customer Service